terms and conditions

Extra clarification
A few things that need to be said


1 Our Web site Tudor House is providing this web site as a facility to customers wishing to stay at Tudor House, and makes every effort to present appropriate and up to date information. All the prices, details and availability are supplied and presented on this web site in good faith, but without any liability whatsoever.
2 Extras Prices are for accommodation and breakfast only and do not include any additional expenses such as drinks, use of telephone, cost of parking tickets to park at public car parks etc.
3 Parking Tudor House does not have Parking facilities but can offer, subject to availability, especial low cost parking tickets to park in some of public car parks in Canterbury. These will be available as long as Canterbury Council will have them on sales to B&Bs. The cost is extra to the cost of accommodation.
4 Booking Payments When making the booking by e-mail or by phone, you are required to pay a deposit or may be asked to pay the full amount in advance and give your full home address and contact telephone number.
5 Cancellation PolicyIf booking is made five days or less before date of arrival, the deposit / full amount paid in advance will not be re-funded
If booking is made more than five days before date of arrival and for any reason the booking is going to be cancelled, Tudor House needs to be informed by e-mail or by phone five days before date of arrival, in this case, if deposit / full amount paid in advance by cheque, it will be re-funded in full and if the deposit or full amount in advance been paid by credit card, the amount will be re-funded less £5.00 for administration charges.

6 Checking In Check in time is between 14:00 to 22:00 on arrival date. If your arrival time is different, Tudor House needs to be informed and you will be informed what can be provided by Tudor House. This needs to be done by the customer before confirming the booking.
7 Checking Out Check out time is by 10:00 a.m. on the check out date.
8 Cleaning Hours Customers who are staying more than one night, need to vacate their room / B&B between 10:00 a.m. to 13:00 so the cleaning personnel of Tudor House can tidy up / clean your room.
9 Breakfast Breakfast time is based on the Tudor House program and will not be changed.
10 Wireless Internet In future there could be limited wireless internet access, strictly subject to availability and reception in the area. You must have your own laptop and check and inform Tudor House the availability of this facility before you confirm your booking.
11 Damages to Tudor House During your stay at Tudor House if any damage is done to the property or its contents by the customer, Tudor House has the right to ask and claim the cost of damage from the customer.
12 Customer's Belongings Customers are fully responsible for their personal belongings and valuables during their stay at Tudor House. We do not accept any responsibilities for loss or damage to their belongings or valuables.


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